Refund policy
How to Request a Return
Please read this entire section to determine whether or not your order is eligible for a return.
Click here to log in to your account. Enter the email you used to place your order. A code will be sent to that email so you can log in. This is the only way to do returns, we do not accept return requests through email or social media messages.
Once you are logged in, you will be able to see the items you ordered and request returns for them individually. We may reach out to you if we need more info.
Refund requests will be approved or denied at the sole discretion of Lemonade Mermaid LLC.
Custom Items
Returns, refunds, and exchanges are not accepted for custom items. These are unique pieces designed to your specifications and sizing, and cannot be resold.
If you want to cancel or make changes to your custom order, you must do so within 24 hours of placing your order.
You can send your custom in for repair or correction if it arrives damaged or incorrect.
Jewelry
Returns, refunds, and exchanges for jewelry must be requested within 48 hours of receipt. Jewelry must be returned to us in new condition, and may be subject to a 20% restocking fee.
If your item arrives damaged or broken, we can resend you the same item for no extra charge. Please note, we cannot exchange one piece of jewelry for a completely different piece.
Cosmetics
For sanitary reasons, we do not do refunds, returns, or exchanges for any cosmetics products.
If your item arrives damaged or broken, we can resend you the same item for no extra charge.
Apparel and all other items
We can exchange your item if it arrives damaged or incorrect. Exchanges must be requested within 48 hours of receipt.
Return and refunds may be subject to a 20% restocking fee. We provide ample info about our products, including size charts, fabric composition, and product images, so you can understand what you're ordering and what it looks like. Please contact us with any questions you have before placing your order to avoid issues.